Refund and Returns Policy

Last Updated: April 8th, 2025.

This Refund and Returns Policy (“Policy”) outlines our guidelines regarding refunds and returns for tickets, event registrations, and other services purchased via joinrconnect.com (“Site”). By purchasing from our Site, you agree to the terms of this Policy.

1. Scope

This Policy applies to all products and services, including event tickets, registrations, and related services purchased directly through joinrconnect.com. It does not apply to third-party purchases or transactions conducted outside our Site.

2. Refund Eligibility

2.1 General Ticket Purchases and Registrations

Refund Window: Refund requests must be submitted within 14 days from the date of purchase, unless the event page explicitly states a different deadline.
Non-Refundable Cases: Ticket purchases for certain events or promotional offers may be marked as non-refundable. Such conditions will be clearly stated on the relevant event page.
Partial Refunds: In certain circumstances, if partial cancellations are allowed, refunds may be issued for the refundable portion of the ticket price, excluding any service fees, administrative charges, or non-refundable deposits.

2.2 Event Cancellations and Postponements

Event Cancellation: If an event is canceled by us, a full refund will be issued for all tickets purchased. Notifications will be sent via email and updates posted on the Site.
Event Postponement: In the case of event postponement, your ticket will automatically be transferred to the new event date. If you are unable to attend the rescheduled event, you may request a refund as per the guidelines in Section 2.1, subject to processing fees as applicable.

2.3 Special Circumstances

Refund requests in special circumstances (e.g., force majeure events, health emergencies, or travel restrictions) will be assessed on a case-by-case basis. We reserve the right to require supporting documentation before processing such refunds.

3. Refund Process

3.1 Submitting a Refund Request

How to Request a Refund: All refund requests must be submitted via our online refund request form or through our customer support email at outreach@rconnectnow.com. Please include your order number, event details, and the reason for your refund request.
Timeline: Refund requests will be reviewed within 3 business days of submission. You will receive an email confirmation acknowledging receipt of your request.

3.2 Processing Refunds

Approval: If your refund request is approved, the refund will be processed using the same payment method used for the original purchase.
Time Frame: Please allow up to 5 business days for the refund to be reflected in your account. Delays may occur due to processing times at your financial institution.
Notification: You will receive an email notification once your refund has been processed.

3.3 Denied Refund Requests

Notification of Denial: If your refund request is denied, we will notify you via email with the reasons for denial. Decisions regarding refund requests are final.
Appeals: In exceptional cases, you may contact our customer support team to request a review of the decision. Additional documentation might be required.

4. Returns of Physical Goods

If joinrconnect.com offers physical merchandise or items related to events, the following conditions apply:

Return Eligibility: Returns must be initiated within 14 days from receipt of the item. Items must be returned in their original condition, packaging, and accompanied by proof of purchase.
Non-Returnable Items: Certain items (such as personalized merchandise, digital downloads, or items with health and safety considerations) may be non-returnable. These will be clearly noted on the product page.
Return Process: Contact our customer support team at outreach@rconnectnow.com to initiate a return. Once your return is approved, you will receive instructions on where to send your item.
Refund for Returns: Upon receipt and inspection of the returned item, we will process a refund for the purchase price excluding any shipping fees. Please allow up to 5 business days for the processing of refunds.

5. Changes and Cancellations by Us

Changes: We reserve the right to modify event details, including schedules and locations. In such cases, tickets remain valid for the updated event details.
Cancellations by Us: If we cancel an event for any reason, a full refund will be issued as stated in Section 2.2. Alternatively, we may offer the option to transfer your ticket to a future event.

6. Additional Considerations

Service Fees and Administrative Charges: Refunds are processed on the ticket price only. Non-refundable service fees, processing fees, or administrative charges are excluded from the refunded amount.
Third-Party Purchases: For services or products purchased through a third-party reseller or partner, please refer to the reseller’s individual refund and returns policy.
Contact Us: If you have any questions about our Refund and Returns Policy or require further assistance, please contact our support team at outreach@rconnectnow.com or call 509.993.0856.

7. Amendments to This Policy

We may update this Policy periodically to reflect changes in our practices or applicable regulations. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our services after such updates constitutes acceptance of the modified terms.

By purchasing tickets or engaging with our services through joinrconnect.com, you acknowledge that you have read and agreed to this Refund and Returns Policy. Please retain a copy for your records.